Privacy Policy

Last updated: 28 July 2026. This policy explains what personal data GlanceHQ collects, why, and your rights over it. We handle families’ and children’s information, so we keep this short and honest.

Who we are

GlanceHQ (“we”, “us”) is a service operated by GlanceHQ Ltd, registered in England and Wales, company no. 17334153, the data controller for the information described here. For any privacy question or to exercise your rights, contact info@glancehq.co.uk. We are registered with the UK Information Commissioner’s Office (ICO), registration number ZC206847.

What we collect

• Your account: your email address and the family name you choose.
• Your children: the name, year group, and school you add for each child, so we can filter what matters to each of them.
• What you send us: the school/club emails you forward, and any messages, screenshots, photos or PDFs you paste or upload. These may include your children’s details and, in photos, their images.
• What we work out: the dates, deadlines and reminders we extract from the above to build your daily brief, plus any items you add yourself.
• Co-parents you invite (their email).
• Limited usage data: anonymous, privacy-clean counts and timings to see whether the product helps (a one-way hashed account id, never your content).
• Notifications: a device token if you turn on push notifications.

Why we use it, and our legal basis

• To provide the service (reading what you send and building your brief): our basis is performance of our contract with you. You provide your children’s information as the responsible parent/guardian.
• Product improvement (anonymous usage data): our legitimate interest in improving the service, balanced against your privacy. This data is anonymised and never includes content.
• Optional emails/notifications you turn on: your consent, withdrawable anytime.

We do not use your information to advertise, profile, or sell it. We don’t use school names to infer religion or beliefs; they’re only used to route a school’s messages to the right child.

Children’s data

You add your children’s details so GlanceHQ can filter information to them. We treat this data with extra care under the UK GDPR and the ICO’s Age Appropriate Design Code: we collect the minimum needed, never make it public, never share it for marketing, and let you delete it instantly. GlanceHQ is a service for parents; it is not directed at or used by children.

Who we share it with

We use a small set of trusted providers (“processors”) under contract, who may only act on our instructions:

• Anthropic (Claude AI): reads the text/images you send to extract dates and details. Processed in the United States under appropriate safeguards.
• Supabase: secure database and file storage.
• Postmark: receives the emails you forward and sends your briefs (United States).
• Netlify: hosting (United States).

For features like weather, we send only a school postcode (no personal data) to postcodes.io and Open-Meteo.

International transfers

Some providers above are in the United States, so your data may be transferred outside the UK. Where it is, we rely on appropriate safeguards (such as the UK International Data Transfer Agreement / Standard Contractual Clauses) to protect it.

How long we keep it

We keep your information while your account is active. You can delete any individual item, or your entire account, at any time, and deleting your account erases your data (including uploaded files) from our systems.

Your rights

Under UK GDPR you can: access a copy of your data; correct it; delete it; restrict or object to processing; and ask for portability. You can do much of this in the app (edit in Family, delete in Plan). For anything else, email info@glancehq.co.uk. You also have the right to complain to the ICO (ico.org.uk).

Security

Data is encrypted in transit and at rest, access is restricted to your household, and only the inbox address you set up receives your forwarded mail. We take protecting children’s information seriously.

Cookies

We use only the essential cookies needed to keep you signed in. We don’t use advertising or third-party tracking cookies.

Changes

We’ll update this page if our practices change and note the date above. Questions: info@glancehq.co.uk.